Privacy Policy

Last updated: July 11, 2026

The Mart ("we," "us," "our") operates a supermarket at Hyde Park, DLF, New Chandigarh, and provides ordering and delivery services to customers in New Chandigarh, Chandigarh, Mohali, Kharar, Mullanpur, Eco City and DLF. This Privacy Policy explains what information we collect when you visit our store, use our app or website, or place an order with us, and how we handle it.

1. Information we collect

We collect information you provide directly, such as:

Name, phone number, and email address when you create an account or place an order
Delivery address and location data, used to fulfil and route your order
Payment information, processed securely by our payment partners — we do not store full card details on our own servers
Order history and preferences
Messages you send us through the contact form, phone, or in-app chat

We also collect limited technical information automatically, such as device type, app version, and general usage data, to help us fix bugs and improve performance.

2. How we use your information

To process and deliver your orders
To communicate order updates, delivery status, and support responses
To improve our product range, store operations, and app experience
To send offers or promotions, where you've opted in — you can opt out at any time
To detect and prevent fraud or misuse of our services

We do not sell your personal information. We share information only where necessary to run our business:

With payment processors, to complete transactions securely
With delivery partners, to complete your order's delivery
With service providers who support our app, website, or store operations, under confidentiality obligations
Where required by law, regulation, or a valid legal request

4. Cookies & tracking

Our website may use cookies or similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.

5. Data retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, as described below.

6. Your rights & choices

You can:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated data
Opt out of promotional communications at any time

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

7. Security

We use industry-standard measures, including encrypted checkout, to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data against unauthorised access, alteration, or disclosure.

8. Children's privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

10. Contact us

For any privacy-related questions or requests, reach us at:

Phone: 08872 893253
Email: hello@themart.example
Address: SCO 4, 5, 6, R1 Pocket, Hyde Park, DLF, New Chandigarh, Punjab 140901

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